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Returns and Refund Policies

Returns:

Returns and Refund Policy :
We will gladly accept items for exchange if they were received damaged or defective in any way. If you receive a damaged item, within 48 hours, take a picture of the item(s) along with the original packing slip and email them to FIFI@WELLNESSPARLOUR.COM with “ replacement request ” in the subject line; explaining what is wrong with the item(s).

After we have reviewed the situation, we will contact you with detailed instructions on how to return the item(s) and the processes we take to get your item(s) replaced. You will be emailed a return label which you will print out and place on the packaging and take to the post office.  Your shipping label will be valid for 3 days so you will have 3 days to ship out your item.

We will accept returns on products which are in original packaging, unused, opened and slightly used and any product that is damaged or defective.

We apologize in advance for any inconvenience this may cause.

We do not have a restock fee.

Wellness Parlour covers the cost of return shipping.

Note: If you are still unhappy with your product, you will receive a full refund less postage and packaging costs. 

Damaged goods:

You have a 1 month warrant on all 3rd party items i.e. diffusers etc. After 1 month, Wellness Parlour is no longer responsible for replacing this item as it was not created by Wellness parlour Limited. Any request to do so will be declined and we apologise in advance for any inconvenience caused.

Custom Fees:
These fees are the responsibility of the customer. If the package is abandoned due to the customer not paying their customs taxes, we will refund the order MINUS original Shipping and 10% Restocking fee

Note:
We do rigorous testing of all of our products and that of 3rd party vendors to ensure a high standard of quality is across the board for all products under the Wellness Parlour Limited umbrella.

Disclaimer:
Please perform a skin test prior to applying any of our products to make sure you’re not allergic. Wellness Parlour Limited is not responsible for any allergic reactions. Use at your own risk. Ingredients are listed under each item.

Wellness Parlour only uses our in house exclusive formulas crafted exclusively by our in house alchemist Fifi DeFreitas who is a highly qualified Aromatherapist.

Cruelty Free!

No animal testing performed on any of our products.

Issues:
If there are any issues with your order after receiving, you will have 24-48 hrs to EMAIL US and let us know. No Exceptions. This is going to keep shipping cost and loss to a minimum and those low costs will benefit you!

Email:
wellnessparlour@gmail.com

Note:
Instagram & Facebook is not a form of email and will not be answered in connection with order requests and enquiries.