Wellness Parlour Refunds, Returns + Exchanges
We will gladly accept items for exchange if they were received damaged or defective in any way. If you receive a damaged item, within 48 hours, take a picture of the item(s) along with the original packing slip and email them to WELLNESSPARLOUR@GMAIL.COM with “replacement request” in the subject line; explaining what is wrong with the item(s). After we have reviewed the situation, we will contact you with detailed instructions on how to return the item(s) and the processes we take to get your item(s) replaced. In order for us to maintain the quality of our products, we will not accept any returns of products for reasons other than them being damaged or defective. We apologize in advance for any inconvenience this may cause.
Note: If we approve a refund for any reason after products have been shipped, that refund will be given in the form of store credit.
If you are still unhappy with your product, you will receive a full refund less postage and packaging costs.
In any order discrepancies MUST be reported within 48 hours of receiving your merchandise. Your packing slip is your proof of purchase and it must be presented for ALL discrepancies. This includes, missing and damaged items. You will need to upload a picture of the items received, the packing slip, and email those along with the issue you are seeking to get resolved to WELLNESSPARLOUR@GMAIL.COM If the packing slip is not available, we will only issue a store credit for items that were damaged or missing from the order. The value of the store credit will be in the amount the item was purchased for. In rare cases currency refunds can be processed but most prefer store credit hence this is a popular option.
Shipping fees are non-refundable.
You have a 1 month warrant on all 3rd party items i.e. diffusers etc. After 1 month, Wellness Parlour is no longer responsible for replacing this item as it was not created by Wellness parlour Limited. Any request to do so will be declined and we apologise in advance for any inconvenience caused.
These fees are the responsibility of the customer. If the package is abandoned due to the customer not paying their customs taxes, we will refund the order MINUS original Shipping and 10% Restocking fee
We do rigorous testing of all of our products and that of 3rd party vendors to ensure a high standard of quality is across the board for all products under the Wellness Parlour Limited umbrella.
Please perform a skin test prior to applying any of our products to make sure you’re not allergic. Wellness Parlour Limited is not responsible for any allergic reactions. Use at your own risk. Ingredients are listed under each item.
Wellness Parlour only uses our in house exclusive formulas crafted exclusively by our in house alchemist Fifi DeFreitas who is a highly qualified Aromatherapist.
No animal testing performed on any of our products.
If there are any issues with your order after receiving, you will have 24-48 hrs to EMAIL US and let us know. No Exceptions. This is going to keep shipping cost and loss to a minimum and those low costs will benefit you!
Instagram & Facebook is not a form of email and will not be answered in connection with order requests and enquiries.